A Customer Service Policy outlines the expected levels of customer service customers can expect to receive from your organisation. Customer service affects all levels of your operation, so everyone on your staff needs to have the same mindset and follow the policy.
Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. This policy can typically include how customers are communicated with, consistency of dealings, support, feedback, handling complaints, access to information and the like.
Why do you need a Customer Service Policy?
A customer service experience can change the entire perception a customer has of the organisation. A Customer Service Policy sets out what the organisations commitment means in practice and what your customers can expect from you.
When bidding for a public or private sector tender you will be expected to supply information on or/and a copy of your Customer Service Policy to illustrate what levels of customer service they can expect from your organisation.
Klick Business Solutions can provide a templated Customer Service Policy that you can tailor and use to your exact requirements. The document is a comprehensive policy document suitable for public sector tenders and private sector tenders of all types.
We can also liaise with you and write a bespoke policy document for your organisation if you wish?
For more details on our Customer Service Policies, please contact us here.
Contact the tender writing specialists now on 01384 27 95 68 for an immediate and free quotation.