Call us now on 01384 27 95 68
How do you handle complaints?
Complaints Policy and Escalation Process
Template to Purchase..
What is a Complaints Policy and Escalation Process?
A complaints policy and escalation process outlines your organisations process to dealing with a complaint towards your business. The policy should outline the exact way the complaint will be handled from the moment it is logged, who will handle the complaint, the timescales involved with dealing and investigating it and how the complainant can escalate the complaint further should they not be satisfied with the outcome.
Why do you need a Complaints Policy & Escalation Process?
It is very important when tendering for public sector tenders or large private sector tenders that organisations can clearly see how you treat customers and stakeholders when it comes to dealing with complaints as this could have an adverse affect on how their business is viewed.
How an organisation deals with a complaint usually forms part of a service level agreement which is drawn up at the beginning of a contract and organisations are monitored and judged by the level of them and how efficiently they have dealt with them.
What can we offer?
Klick Business Solutions can provide a templated Complaints Policy and Escalation Process that you can tailor and use to your exact requirements. The document is a comprehensive policy document suitable for public sector tenders and private sector tenders of all types.
We can also liaise with you and write a bespoke policy document for your organisation if you wish?
For more details on our Complaints Policy and Escalation Process, please contact us here.
Latest Tender Opportunities
YPO are looking for Providers to be appointed onto a Framework Agreement for the supply of primary sports equipment, for use mainly in the education market.
Yorkshire Purchasing Organisation
Ranging between:1,900,000 and 3,500,000 GBP
Combat uniforms. Occupational clothing. Combat Garments and Occupational Clothing.
Defence Clothing (DC), DE&S
Lots ranging from: 24,000,000 to 107,000,000 GBP
Contract for the supply of foot orthoses (insoles) into the NHS in Wales.
NHS Wales Shared Services Partnership (as hosted by Velindre NHS Trust)
Riverside are seeking to appoint a suitably qualified contractor to provide a range of grounds maintenance services in relation to an estate portfolio of tenanted properties split over two sites which numbers approximately 125 dwellings and associated communal areas. Additional information is set out in the Invitation to Tender which is available on request.
The Riverside Group
Estimated value: 550,000 GBP
Applicants are invited to express interest for the Management and Security of Car Parks operated by St Marys Hospital Trust, Isle of Wight.
Solent Supplies Team
Estimated value: 1,250,000 GBP
Urgent PQQ or Tender?
Contact the tender writing specialists now on 01384 27 95 68 for an immediate and free quotation.
Frequently Asked Questions
Need an answer...
Check out our frequently asked questions for more information...